Cross Zip Scrub Set

Returns Policy

Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.Please note that we do not accept returns on Sale items, Custom-made products, Final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.For questions or more information about our return policy, please contact us.To return an item follow the directions below:For US Returns and Exchanges:Returns are easy, fast and free. There are just a few quick steps to complete:To start, please go to https://returns.toptierscrubs.com. Select the items you're looking to return or exchange and fill out the necessary details.Ship the items back to us using the resealable shipping bag and the system-generated prepaid label you received when completing the return form.Once your items are returned, you will receive an email notification of your refund or new order (if it's an exchange).International Returns:International returns are free. There are just a few quick steps to complete:To start a return, please go to https://web.global-e.com/returns/portal/mZ. Select the items you'd like to return and fill out the necessary details.To send back your return, refer to the instructions listed after your return shipping label is created.Receiving a RefundA refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund.. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

OUR GUARANTEEAt Top Tier Scrubs, we prioritize your satisfaction as our top priority. That's why we have a guarantee that all our merchandise is crafted with care, and we're confident that you'll love it. If, for any reason, you're not satisfied with your purchase, please let us know, and we'll do everything we can to make it right. Our guarantee includes the following terms:We offer free shipping on all returns within the specified time frame, provided the item is in its original condition.You can return your item for a refund or exchange within 30 days of your purchase. The product must include all its original tags, unworn, and in the same state as you received it. Please note that items purchased during a sale are considered final sale and cannot be returned or exchanged. If the product you receive is defective, we will cover the cost of making the claim and provide you with pre-paid return shipping. Embroidered items can only be returned or exchanged if the product fails to meet a consumer guarantee under the Australian Consumer Law. If you have any concerns about our return policy, please don't hesitate to contact us, and we'll be more than happy to assist you.